Removal Van Chelsea Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removal Van Chelsea provides household and commercial removal, transport, and associated services within Chelsea and the wider London area. By making a booking, using our services, or allowing our staff to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Company, we, us, our: Refers to the removal service trading as Removal Van Chelsea.

1.2 Customer, you, your: Refers to the person, company, or organisation who requests or uses our services.

1.3 Services: Refers to removal, moving, packing, loading, unloading, transport, storage coordination, and any related services provided by us.

1.4 Goods: Refers to the items, furniture, personal belongings, or equipment handled, transported, or stored in connection with our services.

1.5 Booking: Refers to any confirmed request for services made by the customer and accepted by us, whether in writing or verbally.

2. Scope of Services

2.1 We provide domestic and commercial removal services, including local and regional transport, loading and unloading of goods, and optional packing or unpacking services where agreed in advance.

2.2 Our services are typically provided within Chelsea and surrounding London areas, as well as to and from other locations within the United Kingdom, subject to prior agreement.

2.3 Any services not expressly agreed in writing before the move, such as disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, or access via specialist equipment, may be refused or may incur additional charges.

3. Booking Process

3.1 All bookings are subject to availability and must be confirmed by us. A booking is not considered final until we have confirmed the date, time, service details, and price estimate.

3.2 When making a booking, you must provide accurate and complete information, including:

a. Collection and delivery addresses.

b. Property access details, including stairs, lifts, parking restrictions, and any congestion or loading limitations.

c. An honest and reasonable estimate of the volume, nature, and value of the goods to be moved.

d. Any special handling requirements, such as fragile, bulky, heavy, or high-value items.

3.3 We may conduct a pre-move survey, either in person or remotely, to assess the job requirements and confirm pricing. Any quotation provided is based on the information supplied and the conditions observed at the time of quoting.

3.4 If on the moving day the actual circumstances differ materially from those disclosed at the time of booking, we may adjust the price, revise the schedule, or, in extreme cases, decline to complete part or all of the work.

4. Quotations and Pricing

4.1 Unless otherwise stated in writing, all quotations are estimates based on the information you provide. They are not fixed prices and may be adjusted if the scope of work changes.

4.2 Quotations generally include labour, vehicle use, and standard travel time within our usual service area. Additional charges may apply for:

a. Extended travel beyond our normal operating range.

b. Parking fees, congestion charges, tolls, or similar costs.

c. Delays caused by circumstances beyond our control, such as waiting for keys or building access.

d. Extra labour or time arising from under-declared volume, difficult access, or unanticipated obstacles.

4.3 All prices are given in pounds sterling and may be subject to applicable taxes. Any such taxes will be clearly indicated where relevant.

5. Payments

5.1 For most local removals, payment is due on or before the day of service, as advised at the time of booking. We may require payment in advance or a deposit to secure the booking.

5.2 For larger moves, long-distance removals, or commercial contracts, we may require a deposit and staged payments. The specific payment schedule will be notified to you when you confirm the booking.

5.3 Payment methods and due dates will be specified during the booking process. You must ensure that cleared funds are available by the agreed date.

5.4 If payment is not made in full when due, we reserve the right to:

a. Withhold or suspend services.

b. Retain possession of goods until payment is received.

c. Charge reasonable interest on overdue amounts and recover any costs incurred in pursuing late payment.

6. Deposits and Cancellations

6.1 We may request a deposit to confirm a booking. Deposits are generally non-refundable unless otherwise specified in writing.

6.2 If you need to cancel or amend your booking, you must inform us as soon as possible. Cancellation fees may apply as follows, unless otherwise stated in writing:

a. Cancellation more than seven days before the scheduled service date may incur no charge or a reduced fee, at our discretion.

b. Cancellation between seven and two days before the service date may result in the loss of any deposit paid or a proportion of the estimated fee.

c. Cancellation less than 48 hours before the service date, or failure to be present when our team arrives, may result in a charge of up to 100 percent of the estimated fee.

6.3 If circumstances beyond our reasonable control require us to cancel or postpone your booking, we will notify you as soon as reasonably practicable and offer to reschedule. We shall not be liable for any indirect losses resulting from such cancellation, provided we take reasonable steps to minimise disruption.

7. Customer Responsibilities

7.1 You are responsible for:

a. Ensuring that you have the lawful right to move the goods.

b. Providing accurate information regarding the nature, quantity, and value of the goods.

c. Preparing and packing your goods safely, unless you have booked our packing service.

d. Ensuring that all goods are ready for collection at the agreed time.

e. Arranging suitable parking and access for our vehicles at both collection and delivery locations, and complying with any local parking or loading regulations.

7.2 You must remove or secure any personal or valuable items such as money, jewellery, important documents, and small high-value goods unless otherwise agreed in writing. These items should not be included in standard removal loads.

7.3 You must ensure that any appliances, such as washing machines or cookers, are disconnected and prepared for transport in accordance with manufacturer guidance, unless we have specifically agreed to provide this service.

8. Items We Do Not Carry

8.1 We will not carry, store, or handle any of the following items:

a. Explosive, flammable, or hazardous materials, including gas cylinders, fuel, chemicals, paints, or solvents.

b. Illegal goods, stolen items, or contraband.

c. Live animals or plants requiring specialist care or environmental conditions.

d. Perishable foodstuffs that may spoil or cause contamination.

e. Items of exceptional value such as antiques, fine art, or collections, unless specifically declared and agreed in writing in advance.

8.2 If such prohibited items are found among your goods, we may remove them from our vehicles, refuse to carry them, and charge you for any resulting cleaning, delay, or disposal costs.

9. Waste, Disposal, and Environmental Regulations

9.1 We operate removal services and are not primarily a waste carrier. Where we agree to dispose of unwanted items, this will be done in accordance with applicable UK waste and environmental regulations.

9.2 You are responsible for declaring any items that require special handling or regulated disposal, such as electrical items, mattresses, or materials that may be considered hazardous or restricted.

9.3 Any charges we incur for lawful disposal, recycling, or transfer of your unwanted items may be passed on to you in addition to our standard removal fees.

9.4 We reserve the right to refuse removal or disposal of items that would breach waste management regulations or present a safety risk to our staff or the public.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in handling, transporting, and delivering your goods. However, our liability is subject to the limitations set out in this section.

10.2 We are not liable for loss or damage to goods arising from:

a. Inadequate or improper packing by you, where we did not provide the packing service.

b. Normal wear and tear, natural deterioration, or pre-existing defects.

c. Atmospheric or climatic conditions such as damp, mould, rust, or temperature changes.

d. Handling of items that we advised were unsuitable for removal but which you insisted we move.

10.3 Our liability for loss of or damage to goods, if established, may be limited to a reasonable cost of repair or replacement, taking into account the age and condition of the items. Unless otherwise agreed in writing, any compensation shall be capped at a level consistent with typical removal industry practice.

10.4 You are strongly advised to arrange appropriate insurance cover for your goods during transit and handling. If you request it and we agree in writing, we may assist you in arranging or signposting insurance options, but ultimate responsibility for cover remains with you.

10.5 We are not liable for any indirect, consequential, or economic loss, including loss of profits, income, or enjoyment, arising from delay, damage, or failure to complete the move, except where such liability cannot be lawfully excluded under UK law.

11. Delays and Events Beyond Our Control

11.1 We will make reasonable efforts to adhere to agreed schedules. However, arrival and delivery times are estimates only and may be affected by traffic, road closures, accidents, extreme weather, or other factors beyond our control.

11.2 We are not responsible for losses resulting from delays caused by events outside our reasonable control, including but not limited to road conditions, breakdowns, public transport disruption, strikes, civil unrest, or emergencies.

11.3 If a delay significantly affects the completion of your move, we will use reasonable endeavours to inform you and agree a revised plan. Additional time or overnight storage may incur extra charges.

12. Access, Parking, and Property Damage

12.1 You must ensure that our vehicles can park safely and legally as close as reasonably possible to your property. Any permits, parking suspensions, or authorisations required must be arranged by you unless otherwise agreed.

12.2 We are not liable for fines or penalties arising from inadequate parking arrangements, and we may pass such costs on to you if they occur while working under your instruction.

12.3 While we take care to avoid damage to property, minor scuffs or marks can sometimes occur during removal of large items in tight spaces. You should take reasonable steps to protect floors, walls, and doorways where you consider them to be at risk.

12.4 Any claim for damage to property must be reported to us as soon as reasonably practicable and no later than 7 days after the service date, together with reasonable evidence of the damage.

13. Claims and Complaints

13.1 If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible, and in any event within 7 days of completion of the service.

13.2 Your notification should include a description of the issue, the items involved, and any supporting evidence, such as photographs or purchase details where available.

13.3 We will investigate any complaint in good faith and may request further information. We may arrange to inspect the alleged damage or loss and seek to agree a fair resolution based on these Terms and Conditions.

14. Data Protection and Privacy

14.1 We collect and process personal data in order to manage bookings, deliver services, and handle payments and communications with you.

14.2 We will handle your personal information in accordance with applicable UK data protection laws and will not sell your details to third parties.

14.3 We may share information with trusted partners or subcontractors where necessary to provide the agreed services, subject to appropriate confidentiality obligations.

15. Subcontracting

15.1 We may use carefully selected subcontractors or partner firms to carry out part or all of the services. In such cases, we will remain responsible for the performance of the services under these Terms and Conditions.

16. Variation of Terms

16.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service, unless we have agreed an alternative arrangement with you in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising from or relating to these Terms and Conditions or the provision of our services.

By confirming a booking with Removal Van Chelsea, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.